Privacy Policy

1. Who We Are

 

Ravelle House

Website: www.ravellehouse.co.uk

Email: hello@ravellehouse.co.uk

Location: United Kingdom

Data Controller: Ravelle House — responsible for your personal data.

 

2. What Information We Collect

 

We collect only what is necessary to provide our services and process your orders:

 

• Personal details: Name, billing/shipping address, email address, phone number

 

• Payment information: We do not store full card details — payment is processed securely via our trusted payment providers

 

• Account data: Username, password (encrypted), order history, preferences

 

• Technical data: IP address, browser type, device information, pages visited (via cookies & analytics tools)

 

• Marketing preferences: Whether you wish to receive emails, offers, or updates from us

 

3. How & Why We Collect Your Data

 

We collect and use your data only with a valid legal basis:

 

• To fulfil your order (contract performance): Processing payments, dispatching products, sending order updates

 

• Legitimate interests: Improving our website, personalising your experience, sending relevant updates (only where not overridden by your privacy rights)

 

• Consent: Sending marketing emails — you may opt out at any time

 

• Legal obligation: Retaining records for tax, accounting, and consumer protection purposes

 

4. How We Share Your Information

 

We never sell your personal data. We may share it only with trusted third parties essential to our service:

 

• Payment processors: To securely process transactions

 

• Delivery partners: To ship your order (name & address only)

 

• Website platform providers: Wix, email services — bound by strict data protection agreements

 

• Law enforcement: Only when legally required to do so

 

5. Data Security & Storage

 

• All data is encrypted in transit and at rest using industry-standard security

 

• We use secure servers, regular backups, and access controls

 

• Data is stored within the UK/EEA; transfers outside the UK only with adequate safeguards

 

• We retain personal data only as long as needed — order data kept for 7 years (legal requirement), marketing preferences until you unsubscribe

 

6. Your Rights

 

Under UK GDPR, you have the right to:

 

• ✅ Access — Request a copy of all personal data we hold about you

 

• ✅ Rectification — Correct inaccurate or incomplete data

 

• ✅ Erasure — Request deletion of your data (where legally permitted)

 

• ✅ Restriction — Limit how we process your data

 

• ✅ Data Portability — Receive your data in a machine-readable format

 

• ✅ Objection — Object to processing based on legitimate interests or direct marketing

 

• ✅ Withdraw Consent — Unsubscribe from marketing at any time

 

To exercise any right, email us at hello@ravellehouse.co.uk. We will respond within one month. You also have the right to complain to the Information Commissioner’s Office (ICO) — the UK’s data protection regulator.

 

7. Cookies & Tracking

 

Our website uses cookies to improve your experience. You can manage or disable cookies via your browser settings.

 

• Essential cookies: Required for the site to function — cannot be disabled

 

• Analytics cookies: Help us understand how visitors use our site — anonymised data

 

• Marketing cookies: Used to show relevant ads across other platforms — only with your consent

 

8. Children’s Privacy

 

Our products are intended for purchase by adults. We do not knowingly collect personal data from anyone under the age of 16. If you believe we have collected data from a child, please contact us immediately so we can remove it.

 

9. Links to Third-Party Websites

 

Our site may link to external websites. We have no control over their privacy practices and accept no liability for their policies. We encourage you to review the privacy policy of every site you visit.

 

10. Updates to This Policy

 

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted here with a revised “Last Updated” date. Significant changes may be communicated via email or website notice.

 

11. Contact Us

 

For any privacy-related questions, concerns, or to exercise your rights:

📧 Email: alexia.bussiness@outlook.com

📍 United Kingdom

 

Last Updated: 7 September 2026