Shipping Policy

1. Order Processing Time

 

• Orders are processed within 1–2 business days (Monday–Friday, excluding bank holidays).

 

• You will receive an order confirmation email immediately after purchase.

 

• Once dispatched, you will receive a shipping confirmation with tracking details (if available).

 

• Orders placed after 2pm or on weekends/bank holidays will be processed the next working day.

 

2. Shipping Locations & Costs

 

🇬🇧 United Kingdom (Mainland):

 

• Standard Shipping: £3.99 — Estimated delivery: 2–4 working days

 

• Express Shipping: £5.99 — Estimated delivery: 1–2 working days

 

• FREE Standard Shipping on all orders over £40

 

📍 UK Highlands, Islands & Northern Ireland:

 

• Standard Shipping: £4.99 — Estimated delivery: 3–5 working days

 

• Express Shipping: £7.99 — Estimated delivery: 2–3 working days

 

🌍 International Shipping (Selected Countries):

 

• Available to: Republic of Ireland, EU, USA, Canada, Australia

 

• International Standard: From £8.99 — Estimated delivery: 5–10 working days

 

• Customs duties and import taxes may apply — these are the customer’s responsibility upon delivery.

 

3. Delivery Times & Carrier Information

 

• All estimated delivery times are working days and begin from the dispatch date, not the order date.

 

• We use trusted carriers including Royal Mail, Evri, and DPD depending on destination and service selected.

 

• Tracking information will be provided via email once your order is on its way.

 

• Delivery times are estimates only — we cannot guarantee exact delivery dates due to factors beyond our control.

 

4. Order Tracking & Delivery

 

• Once dispatched, you’ll receive an email with your tracking number and a link to track your parcel online.

 

• Delivery requires a signature or safe drop-off at the courier’s discretion.

 

• If no one is available to receive delivery, the courier will leave a card with instructions for re-delivery or collection from a local access point.

 

• Please ensure your contact details are correct at checkout — we cannot be responsible for delays caused by incorrect or incomplete delivery information.

 

5. Delays, Lost or Damaged Parcels

 

• Delays: Occasionally delivery may take longer than estimated due to courier delays, weather, or peak periods. If your order is significantly overdue, please contact us so we can investigate.

 

• Lost Parcels: If your order has not arrived after 10 working days (UK) or 20 working days (international), please notify us so we can initiate a trace with the courier. Once confirmed lost, we will offer a full refund or free re-dispatch — your choice.

 

• Damaged Items: Please inspect your order upon delivery. If items arrive damaged, email us within 48 hours of delivery with photos of the packaging and products. We will arrange a replacement or full refund once confirmed.

 

6. Service Interruptions & Force Majeure

 

• We are not liable for delays, cancellations, or delivery failures caused by events beyond our reasonable control — including but not limited to: natural disasters, severe weather, industrial action, postal strikes, pandemics, government restrictions, or courier service failures.

 

• In such circumstances, we will keep you updated and work to dispatch your order as soon as reasonably possible.

 

7. Undeliverable & Returned Parcels

 

• If a parcel is returned to us as undeliverable (e.g. incorrect address, unclaimed, refused), we will contact you to arrange re-delivery. Additional shipping fees may apply.

 

• If no response within 14 days, the order may be cancelled and refunded minus the original shipping cost and return fees.

 

8. Multiple Items & Split Deliveries

 

• If your order contains multiple items, they may be dispatched in separate parcels with different delivery dates. You will be notified if this occurs.

 

9. Changes to Shipping Policy

 

• We reserve the right to update this Shipping Policy at any time. Changes take effect when posted on this page with a revised “Last Updated” date.

 

• Orders already confirmed will be honoured under the policy in place at the time of purchase.

 

10. Contact Us

 

For shipping enquiries, tracking updates, or delivery concerns:

📧 Email: alexia.bussiness@outlook.com

📍 United Kingdom

 

Last Updated: 7 September 2026